I'm moving!

You read that correctly!

After 4 years at Trafalgar Ridge, I’m mov­ing my prac­tice down the road to 345 Lakeshore Rd E, Suite 212.

Effective September 29, 2015, I will be receiv­ing you at that loc­a­tion.

AEND_Web_Image_2015-08-25_354-Lakeshore

Why move? Why now?

As I built my prac­tice over the past sev­en years, it was always with the goal of prac­ti­cing in my own space. That time, and space, has come. I’m excited for you to see and exper­i­ence the new space as it is bright and airy and filled with nat­ur­al light. There is more space than I’ve had which will allow me to offer more ser­vices such as work­shops and sem­inars, as it’s really dif­fi­cult to do those things in a small space.

Reception

For at least the first six months in the new space, I will not be hir­ing a recep­tion­ist. As a res­ult, appoint­ment book­ings will be self-serve, using the online book­ing sys­tem I have had in place since 2012, Genbook. If you need to book or change appoint­ments, Genbook is your best option. I will gen­er­ally not be answer­ing phone calls, but will be check­ing voice­mail a few times daily for more urgent needs.

Make sure you keep the con­firm­a­tion email when book­ing through Genbook so you can use the “man­age your appoint­ment” link included to change the time and date, or can­cel. Please remem­ber that can­cel­la­tions (or changes) made less than 24 hours before the appoint­ment will be charged 75% of the appoint­ment fee.

Receipts

In an effort to be more envir­on­ment­ally con­scious, as well as more effi­cient, I will be email­ing your receipts to the email address on file. One thing I have noticed over the years is that people lose receipts with high reg­u­lar­ity. Emailing them will ensure that you always have a copy for your records, and should even make it easi­er to sub­mit to your bene­fit pro­vider when mak­ing a claim. The receipt will be sent at the time that you pay, and should be in your inbox before you even leave the office.

Cash Transactions

In the interest of the safety and secur­ity of every­one, I will no longer be accept­ing cash trans­ac­tions, and that there will be no cash on-site. As always, Interac Debit, Visa, and MasterCard are accep­ted.

Parking

As we all know, park­ing in down­town Oakville can be a chal­lenge. With that in mind, please note that there are sev­er­al pub­lic lots with­in a 1 – 2 minute walk of the build­ing, in addi­tion to avail­able street park­ing. Also, street park­ing is free on Reynolds and vari­ous oth­er streets closer to the lake. Please be mind­ful that park­ing is free for 1 hour dur­ing the week in these areas.

Prescription pick-up times.

Custom for­mu­las will be avail­able for pickup at des­ig­nated times only.

Tentatively pick-up times are: Tuesdays from 3:00 – 4:00, Thursdays from 6:00 – 6:30, and Fridays from 12:00 – 1:00. These times are sub­ject to change, and I will have the sched­ule pos­ted on my web­site.

If you know in advance you will need some­thing, please email patients@draoife.com with your request, and I will con­tact you as soon as it has arrived for you to pick up dur­ing the des­ig­nated times.

Do remem­ber that I will con­tact you when it is ready. If I have not con­tac­ted you, it is not ready. If someone is pick­ing it up on your behalf, please provide that name with your request.

15-minute visits.

For most cases, 15-minute appoint­ments will no longer be avail­able.

To be fair to those who truly need a 15-minute appoint­ment, I will be book­ing those only myself, and there will be a spe­cial online form out­side of Genbook for request­ing a 15-minute appoint­ment — they will not be avail­able on Genbook. 15-minute appoint­ments will be booked for the fol­low­ing cases only:

  • A new cough/​cold/​rash that I need to hear/​see/​touch
  • A quick dis­cus­sion on a cur­rent (with­in the last 3 – 6 months) treat­ment plan
  • I have told you spe­cific­ally that the next appoint­ment only needs 15 minutes (I will try to book these with you before you leave).
  • A simple pre­scrip­tion adjust­ment for which I need to see you in per­son (note: chan­ging a list of more than 4 things will require a 30-minute appoint­ment)
  • A child who has a new/​changed infec­tion
  • B12 injec­tions (start­ing end of October)

Dispensary

Due to a num­ber of factors, I have been unable to carry more than a small hand­ful of products in my office at Trafalgar Ridge. That will start to change at my new Lakeshore loc­a­tion. You will start to see many of my most com­monly-recom­men­ded sup­ple­ments avail­able for pur­chase in my office. No more run­ning around town look­ing for that thing I just asked you to get! Of course you are free to pur­chase your sup­ple­ments wherever you choose, this is offered as a more con­veni­ent option for my patients.

Some fun stuff!

Herbal tea and water will be avail­able in the wait­ing room, along with some oth­er fun things to help us be mind­ful and calm. :)

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